Terms and Conditions
Please read terms and conditions carefully.
Postage Costs
Standard Service is £4.95 for delivery to the majority of the UK mainland and takes 3-5 working days.
Premium Service is £6.95 for delivery to the majority of the UK mainland and takes 2-3 working days*.
Express Service is £9.25 for delivery to the majority of the UK mainland and is a Next Day service*.
Overseas orders, including the Republic of Ireland & Channel Islands, please contact us before ordering for a quotation.
*You will need to phone us and ask for Premium or Express and we will take any additional payment from you at that point.
Payment
Online by debit or credit card : We accept most major debit or credit cards. We accept online payments through a secure environment ( Protx) by credit or debit card and transactions are shown in either GBP or Euro (whichever you specify).
Cheque or postal order: These should be made payable to The Pony Tack Shop ( please also include a copy of your order confirmation). Please send cheques or postal orders to The Pony Tack Shop, Roselath Farm, Lanlivery, Bodmin, Cornwall, PL30 5BZ
Delivery
We aim to deliver within 7 working days however most orders are packed and with the postal service within 24hrs of ordering. Orders received before midday have a good chance of going out that day. If any part of your order will take longer than 7 days, we will notify you by telephone or email. In the extremely unlikely event of an order taking longer than 10 days to deliver, a full refund will be offered should you choose to cancel your order.
Returns Policy
A full refund will be given by us on an item returned by you in its original packaging, unsoiled and unused within 14 days of receipt for any reason. It is your responsibility to pay the cost of returning the item to us. We must receive the goods first in order that we can refund or exchange. Returns made after 14 days or soiled goods will not be eligible for a refund or exchange. Please pack carefully to avoid damage. We recommend that you obtain a certificate of postage with adequate insurance to make a claim for any loss or damage.
PLEASE NOTE: A £2 handling fee will apply to all returned items that are not faulty
Damaged or Faulty Goods
Should you receive faulty goods please return them immediately for our inspection. We will either replace the goods, credit your account or issue a full refund. Replacement goods can not be sent out until we have received the returned goods. Postage costs will be reimbursed for justifiable claims. We do not give refunds on damaged goods not notified to us within 14 days of receipt.
Return goods to The Pony Tack Shop, Roselath Farm, Lanlivery, Bodmin, Cornwall, PL30 5BZ
Brand Names
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.
Data Protection
We will only use the information that we collect about you lawfully. Information we hold on you as a result of you registering to receive emails from us is held securely and will only be used by ourselves and not passed onto any 3rd parties.
When you provide personally identifiable information to Pony Tack, we may use it to provide you with ongoing information about Pony Tack products and services. Pony Tack will not rent, sell or lease this personally identifiable information to other companies or individuals. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right please contact us immediately.
We do not store or hold your credit or debit card details.
Copyright & Trademarks
All Trademarks are kindly used with the permission of their respective owners
